This position is temp-to-perm with a 90-day evaluation period. After successfully completing 90 days, there is potential for permanent hire based on performance and business needs.
Easterseals PORT Health, a non-profit service provider in North Carolina & Virginia, seeks a compassionate, caring, and dedicated individual to be a Service Desk Specialist. The incumbent will be responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization’s information systems.
What You’ll Do
The Service Desk Specialist is responsible for responding in person, via phone, or electronically to inquiries and requests for assistance with the organization’s information systems. The incumbent should be able to identify problems, categorizes, prioritizes, troubleshoots and provides advice to assist end-users. The success candidate will coordinate with other Information Technology team members to resolve problems, if necessary, and disposes of tickets within Service Level Agreement (SLA) guidelines. This person will also assist with inventory management, maintaining user documentation and computer cloning/imaging, as needed. The Service Desk Specialist will also operate in a Microsoft Windows micro computing environment and will work with the team to streamline processes and strive for continual service improvement. This position reports to the Information Technology Support Experience Manager.
Work Schedule: M-F 8a-4:30p
How You’ll Benefit
Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive hourly based on your experience plus paid training. We offer competitive benefits to benefits eligible positions.
Our benefits include:
- Paid time off and paid holidays
- Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
- Life Insurance, Disability Insurance and more
- 403(b) Retirement Plan
- Employee Assistance Program and Legal services, when needed
- Lots of Merchant Discounts to improve your purchasing power!
What We’re Looking For
To join our team, you must have a willingness to provide care in various client settings as well be willing to take a background check. We also require:
- Dedicated to superior customer service and strong interpersonal skills while supporting a diverse population
- Excellent written and verbal skills
- Must be an ideal team player
- Strong Windows desktop & printer support experience
- Working knowledge of Microsoft Active Directory
- Experience using MS Office tools (Word, Excel, PowerPoint, Visio)
- Demonstrated multi-tasking capability and ability to assess risk & provide mitigation actions
- Desire to follow procedures and strong attention to detail
- Maintain and acquire new skills through ongoing research and training
- Ability to lift up to 50lbs.
Training and Experience:
- High School Diploma, GED or equivalent
- Minimum 2 years of related experience in Information Technology
- Employment is contingent upon satisfactory outcome of criminal background check.
If you’re kind-hearted and seek a rewarding career opportunity where you can make a huge difference in the daily lives of the people you will help as a Service Desk Specialist, then please apply now at our website: www.eastersealsport.com OR by sending your resume to: recruiter@eastersealsucp.com
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse 2,600 team members provide meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee & client health with a ‘no tobacco’ use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!