Tailored Care Management

Supporting the Whole Person

Tailored Care Management is a North Carolina initiative that focuses on supporting the whole person. Members who have mental health challenges and substance use disorders will be assigned a designated care manager who will help address all their needs (including mental/behavioral health, physical health and unmet health-related resources needs).

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Mental Health for Adults

Mental Health for Youth

Tailored Care Management is a free service that pairs you with a Tailored Care Manager who knows the health care system. Tailored Care Managers are trained to help people with serious mental illness, severe substance use disorders and developmental disabilities.

You are not alone in this journey. Once you consent to Tailored Care Management, your Tailored Care Manager will schedule an in-person meeting to better understand your needs and help you navigate your healthcare needs, services and needed resources.

  • Assistance finding healthcare professionals.
    Tailored Care Managers can help you find doctors, dentists and specialists who take Medicaid. Find treatment programs and services you can get in your home or community.
  • Help with appointments.
    Tailored Care Managers can help you schedule appointments and follow-up with your doctors, send appointment reminders and arrange free rides to and from the appointment
  • Help managing your care.
    Tailored Care Managers help make sure your care team (doctors, specialists and approved family members) are working together. Help you manage chronic conditions, like diabetes. Connect you to support groups. Support you during hospital admissions, discharges and transfers
    Support you during a crisis. Help you get prescriptions and medical supplies. Coordinate free rides to and from your healthcare appointments. Remind you when medications are due. Help you understand your prescriptions.
  • Help with supports for school or childcare.
    Help you get school supports or accommodations, like an Individualized Education Plan (IEP) or 504 Plan. Support you at school meetings Help you find after-school care and summer camps
  • Find resources for housing, food and work.
    Help you find housing resources. Help you find resources for help with paying your utility bills. Help you apply for Food and Nutrition Services (food stamps). Connect you to job and vocational resources
  • Help with self advocacy.
    Help you understand your rights as an NC Medicaid member. Help you advocate for your needs. Help you with the process for complaints and concerns about Medicaid
  • Direct contact for all things Medicaid!
    Help you complete forms related to Medicaid. Explain Medicaid changes and how they affect you. Help you understand your Medicaid benefits and provide support for recertification and eligibility.

Be a part of our story.

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